Privacy Policy

Privacy Policy

Wivioo (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services. By using our website, you agree to the practices described in this policy.

We collect information that you provide directly to us, for example when you register on our website, place an order, subscribe to our email newsletters or SMS notifications, contact customer support, leave product reviews, or communicate with us via social media. This may include contact details such as your name, email address, mailing address, and phone number; billing and payment information such as credit card number and billing address; account information such as username and password; and any other information you choose to provide. If you are under the age of 13, you must obtain parental or guardian consent before providing personal data.

We also collect information about your use of our services, including the products you view, add to cart, or purchase, as well as the pages you visit and interactions with our website. In addition, we may receive information about you from third parties, such as social networks (depending on your settings), as well as from other third-party sources such as advertising networks, analytics providers, or publicly available sources.

When you visit our website, we automatically collect data using cookies and similar technologies, including IP address, browser type and version, device type and operating system, referring URLs and search terms, date, time and duration of visits, interactions with our emails (opens, clicks, unsubscribes), and server log records. For security purposes, we may also monitor activity through clickstream data and troubleshoot server issues.

Our website uses cookies to track items in your shopping cart, personalize your shopping experience, analyze website traffic, and display targeted advertisements through third parties such as Google or Facebook. You can control cookies through your browser settings.

We use the collected data to process and fulfill orders, communicate with you regarding orders, customer support, and promotions, improve and personalize your shopping experience, prevent fraud and secure our website, and for marketing purposes (where your consent is required).

We process your personal data based on:

performance of a contract (to fulfill orders),

legal obligations (e.g., taxes and accounting),

legitimate interests (analytics, fraud prevention, service improvement),

or your consent (newsletters, SMS marketing, optional cookies).

We may share your data with service providers such as payment processors, shipping companies, and IT support, with advertising and analytics partners (with your consent), with authorities when required by law, or with successors in the event of a merger or acquisition. We do not sell your personal data to third parties.

Personal data is retained only as long as necessary: order and billing data for 10 years to comply with legal requirements; newsletter and marketing data until you withdraw your consent; and customer support data as long as necessary to resolve your inquiry.

As a user, you have the right to access, correct, delete, restrict, or object to the processing of your data, the right to data portability, the right to withdraw consent at any time, and the right to file a complaint with the relevant data protection authority. To exercise your rights, contact us at info.orthea4@gmail.com.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

This Privacy Policy may be updated from time to time. Changes will be posted on this page, and significant updates may be communicated via email or through our website.

If you have any questions, please contact us at info.orthea4@gmail.com.